User guidance

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

Anfänger

Case Management

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the role of case status in case processing

Identify when status changes occur during case processing

Identify the role of instructions in assigning tasks to users

Add instructions to an assigned task

In der folgenden Mission verfügbar:

Low-Code App Builder v2

Themen

Case Status

5 Min.

Assignment instructions

5 Min.

Modulquiz

5 Min.