User guidance

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

Anfänger

Case Management

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the role of case status in case processing.

Identify when status changes occur during case processing.

Identify the role of instructions in assigning tasks to users.

Add instructions to an assigned task.

Üben Sie das Gelernte in der folgenden Challenge:

Setting Case Status v5

In den folgenden Missions verfügbar:

Introduction to Pega Platform v6 Case Management Foundation v4

Themen

Case Status

5 Min.

Assignment instructions

5 Min.

Modulquiz

5 Min.