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Configuring a knowledge article suggestion
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Challenge
Configuring a knowledge article suggestion
5 Aufgaben
5 Min.
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Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring a portal
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Challenge
Configuring a portal
1 Aufgabe
10 Min.
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring business conditions
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Challenge
Configuring business conditions
2 Aufgaben
5 Min.
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring chat queues
Configuring common phrases for agents
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Challenge
Configuring common phrases for agents
3 Aufgaben
5 Min.
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring Primary Fields for BAs
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Challenge
Configuring Primary Fields for BAs
4 Aufgaben
10 Min.
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During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring UI elements
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Challenge
Configuring UI elements
2 Aufgaben
10 Min.
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After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...
Constructing Views in Constellation for BAs
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Challenge
Constructing Views in Constellation for BAs
6 Aufgaben
40 Min.
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For users to interact with the GoGoRoad application, a user interface (UI) must be created. Highlighting the advantages of Constellation during both...
Creating a Data Model
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Challenge
Creating a Data Model
3 Aufgaben
10 Min.
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When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data object for BAs
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Challenge
Creating a data object for BAs
4 Aufgaben
30 Min.
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One of the most important elements of a Pega application is the Data Model. After Directly Capturing Objectives (DCO) sessions with several GoGoRoad...