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Configuring payment plans
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Challenge
Configuring payment plans
2 Aufgaben
10 Min.
Pega Customer Service 8.8 -
U+Bank wants its CSRs to offer a new payment plan to customers who are in collections. The payment plan consists of four equal payments made over one...
Configuring payment reminders
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Challenge
Configuring payment reminders
4 Aufgaben
20 Min.
Pega Customer Service 8.8 -
U+Bank is implementing an automated payment reminder system using Pega Collections™. The objective is to send timely reminders to customers who have...
Configuring Pega Robot Manager
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Challenge
Configuring Pega Robot Manager
4 Aufgaben
30 Min.
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MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...
Configuring the Email Manager portal
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Challenge
Configuring the Email Manager portal
3 Aufgaben
15 Min.
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Configuring the overlay application
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Challenge
Configuring the overlay application
3 Aufgaben
15 Min.
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The project team at U+ Bank decides that the project is mature enough and ready to move the developed application to higher environments. To...
Control the workflow based on business context
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Challenge
Control the workflow based on business context
3 Aufgaben
10 Min.
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When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...
Converting a lead to an opportunity
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Challenge
Converting a lead to an opportunity
2 Aufgaben
10 Min.
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Noah Smith receives a call from Ian Thomas. Ian wants to install a Voice over IP (VoIP) system for his small business. Noah schedules a meeting with...
Converting the class of incoming data
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Challenge
Converting the class of incoming data
4 Aufgaben
25 Min.
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In the Sample application, two entities exist for storing patient data and their corresponding health policy data, where one patient may have multiple...
Creating Windows form and procedure automations
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Challenge
Creating Windows form and procedure automations
9 Aufgaben
45 Min.
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The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...
Creating data relationships in Views
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Challenge
Creating data relationships in Views
4 Aufgaben
10 Min.
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The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...