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Grouping fields in Views
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Challenge
Grouping fields in Views
3 Aufgaben
15 Min.
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Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...
Linking Cases and Case Types in Constellation applications
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Challenge
Linking Cases and Case Types in Constellation applications
4 Aufgaben
35 Min.
Pega Platform '23 -
During the application design phase, the business stakeholders for Sweet Life determined the need to establish relationships between Cases. For...
Localizing a UI form
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Challenge
Localizing a UI form
3 Aufgaben
45 Min.
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GoGoRoad stakeholders have a requirement to translate the New vendor Case Type to Spanish.
Use the Localization wizard to localize the New vendor...
Refining an Agile Workbench backlog
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Challenge
Refining an Agile Workbench backlog
5 Aufgaben
30 Min.
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Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...
Routing email based on content
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Challenge
Routing email based on content
4 Aufgaben
15 Min.
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U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Setting a visibility condition for form content
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Challenge
Setting a visibility condition for form content
1 Aufgabe
5 Min.
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The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...
Suggesting a reply based on email content
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Challenge
Suggesting a reply based on email content
4 Aufgaben
15 Min.
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Training the email bot to understand topics
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Challenge
Training the email bot to understand topics
1 Aufgabe
15 Min.
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U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...