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Defining a customer Microjourney
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Modul
Defining a customer Microjourney
5 Themen
50 Min.
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Digital messaging
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Modul
Digital messaging
3 Themen
25 Min.
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Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Displaying data with Constellation for Business Architects
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Modul
Displaying data with Constellation for Business Architects
5 Themen
1 Std. 5 Min.
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As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
eBusiness Services
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Modul
eBusiness Services
4 Themen
40 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Enriching data with third party providers
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Modul
Enriching data with third party providers
2 Themen
20 Min.
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Field values
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Modul
Field values
1 Thema
15 Min.
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Low code during the Build phase
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Modul
Low code during the Build phase
5 Themen
55 Min.
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In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Managing data values for Business Architects
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Modul
Managing data values for Business Architects
5 Themen
1 Std. 15 Min.
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As a Pega Business Architect, understanding Pega's features for managing data integrity and accuracy throughout the Case Life Cycle is essential for...
Pega Express CDH Delivery
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Modul
Pega Express CDH Delivery
1 Thema
20 Min.
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...
Pega Express introduction
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Modul
Pega Express introduction
3 Themen
20 Min.
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...