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PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 Std. 30 Min.

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    System Architect

    24.1 Release notes

    • Modul

      24.1 Release notes

      2 Themen

      25 Min.

      Pega Platform '24.1 Visible to: All users
    • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

    Applying NLP for Case classification

    • Modul

      Applying NLP for Case classification

      1 Thema

      10 Min.

      Pega Platform '24.1 Visible to: All users
    • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

    Designing a mobile app experience

    Designing UI for multiple devices

    Digital messaging

    • Modul

      Digital messaging

      3 Themen

      25 Min.

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

    MLOps

    Next best action and customer interactions

    Pega Customer Decision Hub for Collections

    • Modul

      Pega Customer Decision Hub for Collections

      6 Themen

      45 Min.

      Pega Customer Service 8.8 Visible to: All users
    • Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

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