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Voice AI components
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Modul
Voice AI components
2 Themen
15 Min.
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Web services
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Modul
Web services
1 Thema
15 Min.
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Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...
Working with Voice AI models
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Modul
Working with Voice AI models
2 Themen
15 Min.
Pega Customer Service 8.8 -
You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...
Accessing a Pega application using the Pega API
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Challenge
Accessing a Pega application using the Pega API
1 Aufgabe
10 Min.
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The IT department is adding the ability for users to work on an internal Portal. They submitted a requirement to display open positions within TGB to...
Accessing PDF data with automations
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Challenge
Accessing PDF data with automations
5 Aufgaben
15 Min.
Pega Robotic Automation 19.1 -
The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...
Adding a new property to an existing entity
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Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Adding an external data source to a data type
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Challenge
Adding an external data source to a data type
6 Aufgaben
30 Min.
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Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding and configuring adapters
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Challenge
Adding and configuring adapters
2 Aufgaben
15 Min.
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding data records to a data object
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Challenge
Adding data records to a data object
3 Aufgaben
10 Min.
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When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Adding fields to Views
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Challenge
Adding fields to Views
4 Aufgaben
20 Min.
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Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...