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Application Development Intermediate

Case Management Intermediate

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    7 Module

    5 Challenges

    3 Std. 54 Min.

    Für alle Benutzer sichtbar
  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI

  • Mission

    Pega Voice AI

    8 Module

    2 Std. 50 Min.

    Für alle Benutzer sichtbar
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Activities

Activities and automations

  • Modul

    Activities and automations

    3 Themen

    35 Min.

    Pega Platform 8.8 Für alle Benutzer sichtbar
  • Learn how to configure activities when appropriate to automate system tasks in Pega Platform™ applications. Discover when to use an automation...

Extending service-level agreement configurations

Approving cases with an authority matrix

  • Modul

    Approving cases with an authority matrix

    2 Themen

    25 Min.

    Pega Platform 8.2 Für alle Benutzer sichtbar
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

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Configuring cascading approvals with an authority matrix

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