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Módulo

User guidance

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Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

Principiante
Case Management
Constellation
Inglés

Después de completar este módulo, podrá hacer lo siguiente:

Identify the role of case status in case processing.
Identify when status changes occur during case processing.
Identify the role of instructions in assigning tasks to users.
Add instructions to an assigned task.

Practique lo que ha aprendido en el siguiente Reto:

Setting Case Status v5

Disponible en las siguientes misiones:

Introduction to Pega Platform v6 Case Management Foundation v4

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