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Testing decision strategies
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Reto
Testing decision strategies
4 Tareas
30Â minutos
Pega Platform -
A decision strategy that produces the next-best-label Action is set up in the application. The purpose of the decision strategy is to select the label...
Testing engagement policies with personas in Pega Customer Decision Hub
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Reto
Testing engagement policies with personas in Pega Customer Decision Hub
3 Tareas
15Â minutos
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U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.
To...
Testing engagement policy conditions using an audience simulation
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Reto
Testing engagement policy conditions using an audience simulation
3 Tareas
15Â minutos
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers.
They want to use Pega Customer Decision Hubâ„¢ to run...
Testing your application
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Reto
Testing your application
4 Tareas
40Â minutos
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For an Assistance Request Case, when users enter the vehicle make, one or more associated models are displayed in the Model drop-down list...
Training a topic model to improve email routing
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Reto
Training a topic model to improve email routing
5 Tareas
20Â minutos
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U+ Bank plans to use text predictions to route incoming emails to the appropriate department based on the topic of the email. For several use cases...
Training the email bot to understand topics
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Reto
Training the email bot to understand topics
1 Tarea
15Â minutos
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U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...
Updating a dialog
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Reto
Updating a dialog
1 Tarea
15Â minutos
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Updating a Knowledge Buddy
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Reto
Updating a Knowledge Buddy
5 Tareas
5Â minutos
Pega Knowledge Buddy '24.1 -
Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...
Updating Assignment routing
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Reto
Updating Assignment routing
2 Tareas
20Â minutos
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The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...
Updating existing actions
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Reto
Updating existing actions
8 Tareas
30Â minutos
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...