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Low-Code App Builder Extended
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Misión
Low-Code App Builder Extended
1 Misión
19 Módulos
18 Retos
23 horas 45 minutos
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Continue learning about low-code application development using Pega Platform™.
Monitoring your contact center with Insights
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Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Leveraging reports in the contact center
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Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
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As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...