Search
Creating Insights for BAs
-
Reto
Creating Insights for BAs
2 Tareas
25 minutos
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating reports that combine data from multiple classes
-
Reto
Creating reports that combine data from multiple classes
2 Tareas
30 minutos
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating work status values
-
Reto
Creating work status values
2 Tareas
10 minutos
-
GoGoRoad stakeholders want a way to quickly differentiate Assistance Request Cases during the Service and Resolution Stages. To clarify reporting on A...
Integrating external customer service data
-
Reto
Integrating external customer service data
5 Tareas
30 minutos
-
A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Leveraging reports in the contact center
-
Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Managing Application Settings
-
Reto
Managing Application Settings
2 Tareas
30 minutos
-
During development, Human Resources (HR) business partners integrate with a legacy application to identify the latitude and longitude of a provided...
Manipulating application data
-
Reto
Manipulating application data
2 Tareas
20 minutos
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
-
Reto
Manipulating application data for BAs
2 Tareas
20 minutos
-
In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Manipulating application data in Dev Studio
-
Reto
Manipulating application data in Dev Studio
3 Tareas
20 minutos
-
To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
Reviewing log files
-
Reto
Reviewing log files
1 Tarea
15 minutos
-
Employees undergo an evaluation period to regularly assess their performance as new hires during the employee evaluation process. To check the status...