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5 horas 15 minutos
Continue learning about case management using Pega Platform™.
1 h 30 minutos
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
2 horas 25 minutos
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
1 h 5 minutos
Learn how to secure an application using role-based access control, attribute-based access control, and client-based access control.
An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Learn how to configure an application ruleset to package for distribution and learn about the impact the configuration has during development and run...
1 h 25 minutos
Learn how to authorize users to define roles and assign privileges to members of an access group.
Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...
Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.
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