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Case Management Intermediate

Pega Customer Service Case Management Edition

  • Misión

    Pega Customer Service Case Management Edition

    2 Módulos

    3 Retos

    1 h 30 minutos

    Pega Customer Service 8.7 Visible to all users
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Pega Voice AI

  • Misión

    Pega Voice AI

    7 Módulos

    2 horas 25 minutos

    Pega Customer Service 8.7 Visible to all users
  • Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

    CSRs receive...

Access control

Application migration

Application rulesets

Application security

Application versioning

Approving cases with an authority matrix

  • Módulo

    Approving cases with an authority matrix

    2 Temas

    25 minutos

    Pega Platform 8.2 Visible to all users
  • Pega Platform™ provides the ability to include single and cascading approvals when designing case types. You learn how to convert a single approval to...

Attribute-based access control

  • Módulo

    Attribute-based access control

    5 Temas

    1 h 5 minutos

    Visible to all users
  • Configure attribute-based access control to enforce security requirements for a specific case or data instance, based on case or session data.

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