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Sending emails during Case processing
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Módulo
Sending emails during Case processing
1 Tema
15Â minutos
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Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
Escalating late work
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Módulo
Escalating late work
1 Tema
10Â minutos
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Flow Action processing
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Módulo
Flow Action processing
2 Temas
20Â minutos
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In Pega Platformâ„¢, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...
Form autofill
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Módulo
Form autofill
3 Temas
20Â minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Managing concurrent Case access
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Módulo
Managing concurrent Case access
1 Tema
15Â minutos
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Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Skipping a Process or a Stage
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Módulo
Skipping a Process or a Stage
1 Tema
10Â minutos
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Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.Â
Implementing and deploying Pega Care Management
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Módulo
Implementing and deploying Pega Care Management
6 Temas
55Â minutos
Pega Care Management 8.7 -
In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Managementâ„¢ application.
Implementing service requests
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Módulo
Implementing service requests
3 Temas
20Â minutos
Pega Customer Service 8.7 -
In this module, learn how to refactor your existing Pega Customer Serviceâ„¢ service requests by using the two recommended design methodologies. The...
Organization records
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Módulo
Organization records
3 Temas
25Â minutos
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Pega Platformâ„¢ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...
Parallel processing
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Módulo
Parallel processing
4 Temas
40Â minutos
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Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...