Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.

Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...

Learn how to configure delivery options for a mobile app for a Pega Platform™ application.

Set goals and deadlines on Steps, Processes, Stages, and entire Cases to enforce the timely completion of work.

Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...

Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...

Automate decision-making to reduce processing time and ensure consistency between Cases.

Pega Robot Studio™ uses a deployment process that developers can implement regardless of the distribution strategy used by an organization. The...

Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...