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Case Management Intermediate
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Mission
Case Management Intermediate
5 Modules
5 Défis
5 heures 15 mins
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Continue learning about Case Management using Pega Platform™.
User Experience (UX) Design
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Mission
User Experience (UX) Design
5 Modules
1 Défi
3 heures 2 mins
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The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Email Bots for Pega Customer Service
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Mission
Email Bots for Pega Customer Service
4 Modules
3 Défis
2 heures 35 mins
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Customer Service Case Management Edition
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Mission
Pega Customer Service Case Management Edition
2 Modules
3 Défis
1h 30 mins
Pega Customer Service 8.7 -
In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...
Senior System Architect
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Mission
Senior System Architect
3 Missions
11 Modules
11 Défis
1 day 8 heures 55 mins
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The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Extending Service-Level Agreement configurations
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Module
Extending Service-Level Agreement configurations
2 Rubriques
30 mins
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In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...
Application migration
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Module
Application migration
3 Rubriques
30 mins
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An application is typically packaged and exported to move it to another system. For example, you package and export an application to migrate among...
Application Rulesets
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Module
Application Rulesets
3 Rubriques
35 mins
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Learn how to configure an application Ruleset to package for distribution and learn about the impact the configuration has during development and run...
Application versioning
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Module
Application versioning
1 Rubrique
15 mins
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Pega Platform™ provides the ability to preserve a version of an application. To avoid impacting existing functionality on a released application...
Creating a case from email
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Module
Creating a case from email
2 Rubriques
20 mins
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Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.