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Creating Data Objects
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Module
Creating Data Objects
3 Rubriques
30 mins
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Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Defining a customer Microjourney
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Module
Defining a customer Microjourney
5 Rubriques
50 mins
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Displaying data with Constellation for Business Architects
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Module
Displaying data with Constellation for Business Architects
5 Rubriques
1h 5 mins
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As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
eBusiness Services
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Module
eBusiness Services
4 Rubriques
40 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
The eBusiness Services architecture improves automation and customer satisfaction by providing integration and business data layers to services such...
Enriching data with third party providers
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Module
Enriching data with third party providers
2 Rubriques
20 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Exchanging data with other applications
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Module
Exchanging data with other applications
2 Rubriques
30 mins
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Most businesses have applications that handle a wide variety of business needs. Many of these applications need to exchange data with each other as...
Field values
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Module
Field values
1 Rubrique
15 mins
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Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Form autofill
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Module
Form autofill
3 Rubriques
20 mins
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Integration errors
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Module
Integration errors
3 Rubriques
30 mins
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Connectors are used to integrate with external systems. Errors related to application infrastructure or configuration may occur when a connector...
Integration setting management
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Module
Integration setting management
1 Rubrique
20 mins
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When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...