Search
Configuring a Case suggestion
-
チャレンジ
Configuring a Case suggestion
5 タスク
15 分
-
Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...
Configuring a chatbot with web messaging
-
チャレンジ
Configuring a chatbot with web messaging
5 タスク
15 分
-
The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a knowledge article suggestion
-
チャレンジ
Configuring a knowledge article suggestion
5 タスク
5 分
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring chat queues
Configuring common phrases for agents
-
チャレンジ
Configuring common phrases for agents
3 タスク
5 分
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Creating data relationships in Views
-
チャレンジ
Creating data relationships in Views
4 タスク
10 分
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a Digital Messaging interface
-
チャレンジ
Creating a Digital Messaging interface
2 タスク
10 分
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Importing customer data from a CSV
-
チャレンジ
Importing customer data from a CSV
2 タスク
10 分
-
U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Localizing a UI form
-
チャレンジ
Localizing a UI form
3 タスク
45 分
-
GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.
Use the Localization wizard to localize the New vendor...
Setting up data ingestion
-
チャレンジ
Setting up data ingestion
7 タスク
40 分
-
The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...