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Distributing work to robots
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モジュール
Distributing work to robots
6 トピック
40 分
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One of the most crucial elements of using Pega Robot Manager is to ensure that unattended robots have the proper access to its work group and...
Identifying duplicate Cases
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モジュール
Identifying duplicate Cases
1 トピック
10 分
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Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.
Sending emails during Case processing
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モジュール
Sending emails during Case processing
1 トピック
15 分
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Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...
Email bot cases and responses
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モジュール
Email bot cases and responses
2 トピック
25 分
Pega Platform 8.8 -
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Email Manager portal
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モジュール
Email Manager portal
6 トピック
55 分
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The Email Manager portal facilitates the manual processing of emails that do not meet any of the intelligent routing criteria and necessitate triage...
Enhanced interrogation options
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モジュール
Enhanced interrogation options
6 トピック
45 分
Pega Robotic Automation 22.1 -
To perform more complex actions in Pega Robot Studio, you must use different approaches than just the default interrogation options. Robot Studio...
Error resolution and troubleshooting
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モジュール
Error resolution and troubleshooting
4 トピック
30 分
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Attended and unattended robots can encounter various issues that affect their performance and task completion. Learn how to identify, resolve, and...
Escalating late work
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モジュール
Escalating late work
1 トピック
10 分
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Set a passed deadline interval with both Urgency adjustments and escalation Actions to drive late work to completion.
Establishing the robotic infrastructure
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モジュール
Establishing the robotic infrastructure
4 トピック
35 分
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A robotics administrator must understand how Pega Robot Manager works in the Enterprise Class Structure of Pega Platform™. Learn how Robot Manager...
Skipping a Process or a Stage
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モジュール
Skipping a Process or a Stage
1 トピック
10 分
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Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.