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Customizing the user interface for agents
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チャレンジ
Customizing the user interface for agents
2 タスク
15 分
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You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...
Integrating external customer service data
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チャレンジ
Integrating external customer service data
5 タスク
30 分
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A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.
Use the following...
Manipulating application data
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チャレンジ
Manipulating application data
2 タスク
20 分
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Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...
Manipulating application data for BAs
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チャレンジ
Manipulating application data for BAs
2 タスク
20 分
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In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:
- Before a Service Case is resolved, the system must copy...
Manipulating application data in Dev Studio
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チャレンジ
Manipulating application data in Dev Studio
3 タスク
20 分
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To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...
Saving data to a system of record
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チャレンジ
Saving data to a system of record
3 タスク
10 分
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The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...
Setting up data ingestion
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チャレンジ
Setting up data ingestion
7 タスク
40 分
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The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to Pega Customer Decision Hub™ and structured the...
Setting up integration to store data into Pega using realtime REST JSON
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チャレンジ
Setting up integration to store data into Pega using realtime REST JSON
8 タスク
1時間
Pega Customer Decision Hub 8.7 -
MyOrg has decided to partner with Pega to better support their ability to sell their software by introducing a new integration component that will...
Simulating an external data source
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チャレンジ
Simulating an external data source
3 タスク
10 分
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During roadside assistance, a service provider performs minor mechanical repairs. Requests for roadside assistance must identify the vehicle so that...
Updating a dialog
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チャレンジ
Updating a dialog
1 タスク
15 分
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...