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Configuring a full Case View
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チャレンジ
Configuring a full Case View
2 タスク
10 分
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The Mayor and Services Coordinator requested a single View to track updates while running Service Cases. The Services Coordinator requested a History...
Configuring a knowledge article suggestion
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チャレンジ
Configuring a knowledge article suggestion
5 タスク
5 分
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Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring a portal
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チャレンジ
Configuring a portal
1 タスク
10 分
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring business conditions
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チャレンジ
Configuring business conditions
2 タスク
5 分
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Configuring chat queues
Configuring common phrases for agents
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チャレンジ
Configuring common phrases for agents
3 タスク
5 分
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U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring conditional visibility in Constellation Views
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チャレンジ
Configuring conditional visibility in Constellation Views
3 タスク
30 分
Pega Platform '23 -
Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...
Configuring intelligent routing
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チャレンジ
Configuring intelligent routing
2 タスク
10 分
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The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring Primary Fields for BAs
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チャレンジ
Configuring Primary Fields for BAs
4 タスク
10 分
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During Directly Capture Objectives (DCO) conversations, business stakeholders revealed that GoGoRoad's CSRs waste valuable time searching for basic...
Configuring the Email Manager portal
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チャレンジ
Configuring the Email Manager portal
3 タスク
15 分
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...