Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

Use Branches that enable parallel development work in an isolated Ruleset without impacting other development teams.

Examine the tools that are available to assist in debugging Constellation applications.

Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...

The  Tell Us More application and Instance Case Type is not Sweet Life's first project with Pega Platform™. They have a Create Product Case Type and a...

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...