Search
Senior System Architect
-
ミッション
Senior System Architect
3 ミッション
11 モジュール
11 チャレンジ
1 day 8 時間 55 分
-
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
Mobile apps for Pega applications
-
モジュール
Mobile apps for Pega applications
2 トピック
20 分
-
Learn how to configure delivery options for a mobile app for a Pega Platform™ application.
Creating a case from email
-
モジュール
Creating a case from email
2 トピック
20 分
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating custom tabs
-
モジュール
Creating custom tabs
2 トピック
25 分
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Routing email based on content
-
モジュール
Routing email based on content
3 トピック
25 分
-
Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Training the email bot
-
モジュール
Training the email bot
2 トピック
20 分
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
Configuring customer verification
-
チャレンジ
Configuring customer verification
3 タスク
15 分
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating a case from an email
-
チャレンジ
Creating a case from an email
4 タスク
20 分
-
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Deploying a mobile app for Pega Platform
-
チャレンジ
Deploying a mobile app for Pega Platform
2 タスク
30 分
-
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
Routing email based on content
-
チャレンジ
Routing email based on content
4 タスク
15 分
-
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...