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Creating users and roles
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チャレンジ
Creating users and roles
4 タスク
10 分
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GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...
Configuring security policies
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チャレンジ
Configuring security policies
2 タスク
5 分
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GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...
Configuring intelligent routing
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チャレンジ
Configuring intelligent routing
2 タスク
10 分
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The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...
Configuring the Email Manager portal
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チャレンジ
Configuring the Email Manager portal
3 タスク
15 分
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The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...
Creating a case from an email
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チャレンジ
Creating a case from an email
4 タスク
20 分
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Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
Creating a Pega Email Bot
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チャレンジ
Creating a Pega Email Bot
2 タスク
15 分
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The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
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チャレンジ
Creating an email account
1 タスク
10 分
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The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Monitoring the guardrail compliance score
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チャレンジ
Monitoring the guardrail compliance score
2 タスク
10 分
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The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...
Securing an application using attribute-based access control
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チャレンジ
Securing an application using attribute-based access control
4 タスク
30 分
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Each candidate Case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...
Securing an application using role-based access control
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チャレンジ
Securing an application using role-based access control
2 タスク
20 分
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In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...