Search
Data and Integration Essentials
-
ミッション
Data and Integration Essentials
7 モジュール
6 チャレンジ
6 時間 30 分
-
Learn the core principles of data and integration on Pega Platform™. Business users and delivery team members use these principles to plan and deliver...
Pega Express Delivery
-
ミッション
Pega Express Delivery
8 モジュール
8 時間 45 分
-
Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
System Architect
-
ミッション
System Architect
3 ミッション
18 モジュール
16 チャレンジ
1 day 20 時間 35 分
-
Learn the core principles of application development on Pega Platform™. Business users and delivery team members use these principles to plan and...
Accessibility in your project plan
-
モジュール
Accessibility in your project plan
5 トピック
1時間 5 分
-
Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...
Best practices for building accessibility into Pega applications
-
モジュール
Best practices for building accessibility into Pega applications
5 トピック
1時間 15 分
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Business conditions
-
モジュール
Business conditions
2 トピック
20 分
-
Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Creating Customer Service data sources
-
モジュール
Creating Customer Service data sources
1 トピック
10 分
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Integrating external data
-
モジュール
Integrating external data
2 トピック
20 分
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Monitoring your contact center with Insights
-
モジュール
Monitoring your contact center with Insights
2 トピック
15 分
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Presenting suggestions for agents
-
モジュール
Presenting suggestions for agents
4 トピック
35 分
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...