Search
Enriching data with third party providers
-
モジュール
Enriching data with third party providers
2 トピック
20 分
Pega Client Lifecycle Management for Financial Services 8.8 -
Data enrichment and eBusiness Services architecture improve automation and customer satisfaction. Learn how the Encompass integration improves data...
Simulating an external data source
-
モジュール
Simulating an external data source
1 トピック
25 分
-
During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Field values
-
モジュール
Field values
1 トピック
15 分
-
Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Initiating a call from a messaging interaction
-
モジュール
Initiating a call from a messaging interaction
1 トピック
10 分
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Integrating external data
-
モジュール
Integrating external data
2 トピック
20 分
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Setting chat and messaging behavior
-
モジュール
Setting chat and messaging behavior
4 トピック
35 分
-
Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Adding an external data source to a data type
-
チャレンジ
Adding an external data source to a data type
6 タスク
30 分
-
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
Adding data records to a data object
-
チャレンジ
Adding data records to a data object
3 タスク
10 分
-
When submitting a service request through the MyTown311 application, residents enter information about the issue. The mayor and the services...
Adding fields to Views
-
チャレンジ
Adding fields to Views
4 タスク
20 分
-
Now that the Stages, Steps, and data objects for the MyTown 311 Service Request Case Life Cycle are configured, the Mayor and the Services coordinator...
Manipulating application data
-
チャレンジ
Manipulating application data
2 タスク
20 分
-
Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...