Search
Configuring chat queues
Configuring common phrases for agents
-
チャレンジ
Configuring common phrases for agents
3 タスク
5 分
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Configuring conditional visibility in Constellation Views
-
チャレンジ
Configuring conditional visibility in Constellation Views
3 タスク
30 分
Pega Platform '23 -
Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...
Configuring customer verification
-
チャレンジ
Configuring customer verification
3 タスク
15 分
-
The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating data relationships in Views
-
チャレンジ
Creating data relationships in Views
4 タスク
10 分
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a Pega Web Mashup
-
チャレンジ
Creating a Pega Web Mashup
4 タスク
15 分
-
GoGoRoad is a roadside assistance application owned by Uplus Auto. GoGoRoad stakeholders want to give customers the ability to create a new assistance...
Creating a composite tab
-
チャレンジ
Creating a composite tab
2 タスク
5 分
-
As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Creating a Digital Messaging interface
-
チャレンジ
Creating a Digital Messaging interface
2 タスク
10 分
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...
Creating field groups in Constellation Views
-
チャレンジ
Creating field groups in Constellation Views
6 タスク
35 分
Pega Platform '23 -
Important aspects of the UI configuration for the Tell Us More application from Sweet Life Inc. are field groups and the Search and select pattern for...
Creating partial Views with Constellation
-
チャレンジ
Creating partial Views with Constellation
4 タスク
45 分
Pega Platform '23 -
As a Case progresses toward resolution, users often need to review information that was previously entered or referenced earlier in the Case Life...