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Certified Pega Decisioning Consultant

This certification exam is for Pega professionals who want to have the skills and knowledge to successfully design and develop Pega Customer Decision Hub related artifacts. This exam will be retired on December 31, 2019.

The Certified Pega Decisioning Consultant (CPDC) certification is for professionals participating in the design and development of a Pega Customer Decision Hub solution. This certification ensures you have the skills to apply design principles of Decision Strategies, Next-Best-Action, as well as Predictive Analytics. The CPDC 7.4 exam includes multiple choice questions. If multiple answers are required, the text states how many responses are needed.


Exam Topics (% of exam)

Next-Best-Action (19%)

  • Introducing decisioning concepts
  • Optimizing the customer value in the call-center
  • Balancing business objectives with customer needs

Decision Strategy (33%)

  • The importance of propositions
  • Decision strategy canvas
  • Calculating dynamic prices
  • Selecting the most profitable proposition
  • Selecting the target audience
  • Arbitrating between propositions
  • Learning from historical interactions
  • Defining proposition eligibility rules
  • Using aggregated data to select the best offer
  • Designing decision strategies for real-life scenarios
  • Decision strategy execution
  • Avoiding redundant product offerings
  • Detecting dropped calls

Decision Simulations (8%)

  • Testing strategies en masse with simulations
  • Assessing the impact of a new product offer

Predictive Analytics (40%)

  • Predicting customer behavior
  • Retaining your customers with predictive analytics
  • Avoiding loan default with predictive analytics
  • Third party predictive models
  • Predicting customer behavior using real-time data
  • Format

    • 90 minutes
    • 63 questions

  • Passing Score


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