Skip to main content

Pega Certified Decisioning Consultant

This certification exam is for Pega professionals who want to have the skills and knowledge to successfully design and develop Pega Customer Decision Hub™ related artifacts.

The Pega Certified Decisioning Consultant (PCDC) certification is for professionals participating in the design and development of a Pega Customer Decision Hub™ solution. This certification ensures you have the skills to apply design principles of Decision Strategies, Next-Best-Action, as well as Predictive Analytics. The PCDC Version 8 exam includes multiple choice, scenario, and drag/drop questions. If multiple answers are required, the text states how many responses are needed.

Prerequisites

Exam Topics (% of exam)

Next-Best-Action Concepts (8%)

  • Customer Decision Hub overview
  • Optimizing customer value in the contact center

Next-Best-Action Designer (15%)

  • Defining and managing propositions
  • Authoring Next-Best-Action decisions
  • Configuring Next-Best-Action designer for real-life scenarios

Decision Strategies (47%)

  • Using propositions in a decision strategy canvas
  • Calculating dynamic prices
  • Selecting the most profitable proposition
  • Selecting the target audience
  • Defining proposition eligibility rules
  • Learning from historical interactions
  • Using aggregated data to select the best offer
  • Designing decision strategies for real-life scenarios
  • Testing strategies en masse with simulations
  • Understanding decision strategy execution
  • Arbitrating between propositions
  • Evaluating customer credit score
  • Avoiding redundant product offerings

AI Powered 1-to-1 Customer Engagement (30%)

  • Predicting customer behavior
  • Using third party predictive models
  • Predicting customer behavior using real-time data
  • Utilizing text analytics to improve business performance
  • Format

    • 90 minutes
    • 60 questions

  • Passing Score

    70%

CopiedShare
View our Certification FAQ and Policies