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Pega Certified Decisioning Consultant

This certification exam is for Pega professionals who want to have the skills and knowledge to successfully design and develop Pega Customer Decision Hub™ related artifacts.

The Pega Certified Decisioning Consultant (PCDC) certification is for professionals participating in the design and development of a Pega Customer Decision Hub™ solution. This certification ensures you have the skills to apply design principles of Decision Strategies, Next-Best-Action, as well as Predictive Analytics. The PCDC Version 8 exam includes multiple choice, scenario, and drag/drop questions. If multiple answers are required, the text states how many responses are needed.


Exam Topics (% of exam)

Next-Best-Action Concepts (8%)

  • Customer Decision Hub overview
  • Optimizing customer value in the contact center

Next-Best-Action Designer (15%)

  • Defining and managing propositions
  • Authoring Next-Best-Action decisions
  • Configuring Next-Best-Action designer for real-life scenarios

Decision Strategies (47%)

  • Using propositions in a decision strategy canvas
  • Calculating dynamic prices
  • Selecting the most profitable proposition
  • Selecting the target audience
  • Defining proposition eligibility rules
  • Learning from historical interactions
  • Using aggregated data to select the best offer
  • Designing decision strategies for real-life scenarios
  • Testing strategies en masse with simulations
  • Understanding decision strategy execution
  • Arbitrating between propositions
  • Evaluating customer credit score
  • Avoiding redundant product offerings

AI Powered 1-to-1 Customer Engagement (30%)

  • Predicting customer behavior
  • Using third party predictive models
  • Predicting customer behavior using real-time data
  • Utilizing text analytics to improve business performance
  • Format

    • 90 minutes
    • 60 questions

  • Passing Score


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