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Defining a customer Microjourney

5 Topics

50 mins

Visible to: All users
Beginner Pega Platform '23 Case Management Pega Express Constellation English

Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps organized into Stages that reflect major milestones in Case processing.

After completing this module, you should be able to:

Identify the elements of a Case Life Cycle: Stages, Processes, and Steps.
Differentiate between a Primary Stage and Alternate Stage.
Model the life cycle of a Case Type.

Practice what you learned in the following Challenge:

Designing a Case Life Cycle v6

Available in the following missions:

Low-Code App Builder v6 Introduction to Pega Platform v7 Case Management Foundation v5

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