Skip to main content


User guidance

Guide users through the case life cycle by identifying the current status of a case and adding instructions to enable users to complete assigned tasks.

After completing this module, you should be able to:

Identify the role of case status in case processing.
Identify when status changes occur during case processing.
Identify the role of instructions in assigning tasks to users.
Add instructions to an assigned task.

Practice what you learned in the following Challenge:

Setting case status

Available in the following missions:

Low-Code App Builder Introduction to Pega Platform Case Management Foundation

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice