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Generating a Blueprint
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Challenge
Generating a Blueprint
3 Tasks
10 mins
Pega GenAI Blueprint -
U+ Bank is expanding its retail financial services business to include personal investing. U+ Bank has decided to utilize Pega GenAI™ Blueprint...
Generating a Case Type using Pega GenAI
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Challenge
Generating a Case Type using Pega GenAI
3 Tasks
5 mins
Pega Platform '23 -
U+ Bank wants to allow customers to manage their checking accounts, savings accounts, and credit cards with a Pega Platform™ application, U+ Personal...
Generating a Case Type using Pega GenAI Autopilot
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Challenge
Generating a Case Type using Pega GenAI Autopilot
3 Tasks
10 mins
Pega Platform '24.1 -
U+ Bank wants to allow customers to manage their checking accounts, savings accounts, and credit cards with a Pega Platform™ application, U+ Personal...
Granting robot access and distributing work
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Challenge
Granting robot access and distributing work
7 Tasks
30 mins
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To assist with providing utility services to its residents, MyTown routes all inquiries and service requests for existing customers to unattended...
Skipping a process based on business context
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Challenge
Skipping a process based on business context
1 Task
10 mins
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Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...
Implementing interactions and activities
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Challenge
Implementing interactions and activities
16 Tasks
45 mins
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When reviewing a case, the Customer Information window must display the customer account information after accessing the account. You can update the...
Implementing a fast-release change request
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Challenge
Implementing a fast-release change request
6 Tasks
20 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers.
The bank introduced a new offer that promises 0% APR and no...
Importing and exporting content
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Challenge
Importing and exporting content
3 Tasks
10 mins
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U+Bank is going through a reclassification of their help content. As a Super User you are tasked with importing the current knowledge base of articles...
Importing customer data from a CSV
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Challenge
Importing customer data from a CSV
2 Tasks
10 mins
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Importing Pega Robot Manager
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Challenge
Importing Pega Robot Manager
2 Tasks
15 mins
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MyTown plans to deploy robots to automate manual steps within the Inquiry and Service Request case types. An administrator wants to view, schedule...