Search
Configuring a chatbot with web messaging
-
Challenge
Configuring a chatbot with web messaging
5 Tasks
15 mins
-
The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a data source
-
Challenge
Configuring a data source
1 Task
15 mins
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring a knowledge article suggestion
-
Challenge
Configuring a knowledge article suggestion
5 Tasks
5 mins
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring chat queues
Configuring common phrases for agents
-
Challenge
Configuring common phrases for agents
3 Tasks
5 mins
-
U+ Bank wants to set up a consistent greeting for customer service agents to initiate Web messaging conversations. The message welcomes the customer...
Creating data relationships in Views
-
Challenge
Creating data relationships in Views
4 Tasks
10 mins
-
The Mayor of MyTown asks you, the town project manager, to enable residents to report problems they encounter on line so that the necessary work can...
Creating a Data Model
-
Challenge
Creating a Data Model
3 Tasks
10 mins
-
When creating an application, consider the Data Model. The Data Model defines how users store and retrieve the data in your application. In the MyTown...
Creating a data relationship
-
Challenge
Creating a data relationship
2 Tasks
15 mins
-
The mayor of MyTown asks you, the town project manager, to enable residents who report problems online to enter contact information and list any...
Creating and setting application variables
-
Challenge
Creating and setting application variables
2 Tasks
15 mins
-
GoGoRoad stakeholders want a quick way to control the application behavior of the Assistance Request Case Type that uses a custom Condition to skip...
Creating a Digital Messaging interface
-
Challenge
Creating a Digital Messaging interface
2 Tasks
10 mins
-
U+ Bank wants to set up its chatbot to respond to service requests received from several digital channels. As an initial step, the bank first wants to...