Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

You have been asked to make the following changes to the Pega Customer Service user interface, which is displayed when customer service representative...

The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

The GoGoRoad application development team has completed and checked in their work for the day. You evaluate the quality of their work by viewing the...

Each candidate Case includes a Taxpayer Identification Number (TIN) to identify the candidate. This information is considered sensitive personal...

In the Employee Evaluation case, TGB provides an optional, case-wide action to update an employee’s goals. The Human Resources (HR) department...

Applicants for an open position at TGB must submit a resume as part of the application process. To ensure the security of resumes attached to a...

U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...