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Accessibility Essentials

  • Mission

    Accessibility Essentials

    5 Modules

    5 hrs 35 mins

    Visible to: All users
  • According to the World Report on Disability from the World Health Organization, 15 percent of the world's population, or 1 billion people, experience...

Cross-Sell on the Web Extended

Deployment Manager for 1:1 Customer Engagement

  • Mission

    Deployment Manager for 1:1 Customer Engagement

    5 Modules

    5 Challenges

    4 hrs 35 mins

    Visible to: All users
  • Learn how to leverage the out-of-the-box application pipelines that Deployment Manager provides to include branch merging, application packaging...

Pega Customer Decision Hub Foundation

Pega Express Delivery

  • Mission

    Pega Express Delivery

    8 Modules

    8 hrs 45 mins

    Visible to: All users
  • Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...

Accessibility in your project plan

  • Module

    Accessibility in your project plan

    5 Topics

    1 hr 5 mins

    Visible to: All users
  • Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...

Creating Data Objects

  • Module

    Creating Data Objects

    3 Topics

    30 mins

    Visible to: All users
  • Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...

Implementing and deploying Pega Care Management

  • Module

    Implementing and deploying Pega Care Management

    6 Topics

    55 mins

    Pega Care Management 8.7 Visible to: All users
  • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

Presenting suggestions for agents

  • Module

    Presenting suggestions for agents

    4 Topics

    35 mins

    Visible to: All users
  • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Working in the Patient 360 profile

  • Module

    Working in the Patient 360 profile

    8 Topics

    1 hr 35 mins

    Pega Care Management 8.7 Visible to: All users
  • Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

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