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This module provides an overview of application quality and application testing processes. It explains the significance of building test cases that...
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Create scenario tests to perform testing based on real-world use cases. Scenario tests incorporate multiple rules, testing how these rules work...
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
This module describes the components in Deployment Manager architecture. Define and identify the components of Deployment Manager and recognize all...
This module outlines the concepts, importance, and the implementation of DevOps practices.
Develop higher quality applications more quickly and efficiently through the use of automated release management.
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
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