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Case Management Intermediate

Assessing application performance

Configuring application rulesets

Configuring case locking

Configuring flow action post-processing

Configuring new case creation

  • Challenge

    Configuring new case creation

    2 Tasks

    10 mins

    Pega Platform 8.5 Visible to all users
  • The designer of the MyTown311 application wants you to change the Report problem form so that the Type, Description, and Department fields are aligned...

Configuring parallel processing

Configuring security policies

Configuring the view of a case

  • Challenge

    Configuring the view of a case

    4 Tasks

    45 mins

    Pega Platform 8.5 Visible to all users
  • Caseworkers who process a service request case need an optimized information architecture to understand and process the case quickly. 

    Using App...

Creating a custom case utility widget

  • Challenge

    Creating a custom case utility widget

    4 Tasks

    25 mins

    Pega Platform 8.5 Visible to all users
  • The stakeholders of the MyTown311 want Service Request cases to show relevant repair manuals based on the repair type of the request. For example, a...

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