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Application essentials
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Module
Application essentials
4 Topics
40 mins
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Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
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Approvals and SLAs
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Module
Approvals and SLAs
3 Topics
35 mins
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Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Coexistence for Constellation service requests
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Module
Coexistence for Constellation service requests
5 Topics
40 mins
Pega Customer Service 8.8 -
Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use a Pega Platform™...
Completing work on time
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Module
Completing work on time
2 Topics
25 mins
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Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.
Creating Data Objects
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Module
Creating Data Objects
3 Topics
30 mins
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Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Low-code defined
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Module
Low-code defined
4 Topics
45 mins
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Pega Platform™ provides an application development environment where citizen developers and system architects alike create digital solutions to...
Pega Platform applications
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Module
Pega Platform applications
4 Topics
30 mins
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Design and build a Pega application to address real-life business needs, using a low-code Pega Platform™ tool, such as Pega Platform: Community...
Pega UX solution advantages
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Module
Pega UX solution advantages
7 Topics
1 hr 30 mins
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This module provides an overview of Pega Platform™ UX solutions and their advantages.
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...