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AI for 1:1 Customer Engagement
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Mission
AI for 1:1 Customer Engagement
10 Modules
20 Challenges
13 hrs 25 mins
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Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...
Data Scientist
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Mission
Data Scientist
3 Missions
18 hrs 10 mins
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Gain a greater understanding of the key features, capabilities, and benefits of Prediction Studio. Prediction Studio is the dedicated workspace for...
Pega Customer Decision Hub Foundation
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Mission
Pega Customer Decision Hub Foundation
4 Modules
5 Challenges
3 hrs 45 mins
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...
Pega NLP Essentials
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Mission
Pega NLP Essentials
3 Modules
4 Challenges
2 hrs 25 mins
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Better understand the key features and benefits of Pega Natural Language Processing (NLP). Use Pega NLP to analyze and extract meaningful information...
Pega Process AI Essentials
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Mission
Pega Process AI Essentials
3 Modules
2 Challenges
1 hr 40 mins
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In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...
Creating a churn prediction
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Challenge
Creating a churn prediction
2 Tasks
15 mins
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U+ Bank implements Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is...
Importing predictive models
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Challenge
Importing predictive models
1 Task
10 mins
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U+ Bank has recently implemented Pega Decision Management, but already uses predictive models that an external bureau created. You are asked to make...
Monitoring adaptive models
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Challenge
Monitoring adaptive models
3 Tasks
10 mins
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The models for the U+Bank implementation of cross-selling on the web of their credit cards have been learning for some time. Your task in this...
Using behavioral data as predictors
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Challenge
Using behavioral data as predictors
3 Tasks
10 mins
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U+ Bank is implementing cross-sell of their credit cards on the web by using Pega Customer Decision Hub™. All available customer data, including...
Predicting case completion
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Module
Predicting case completion
1 Topic
15 mins
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Pega Process AI™ can help to distinguish regular from complex claims. Complex claims often escalate into a lengthy process, which is not only costly...