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Business use case: Cross-sell on the web extended
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Module
Business use case: Cross-sell on the web extended
1 Topic
15 mins
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Next-Best-Action Designer guides you through the creation of a Next-Best-Action strategy for your business. Learn about several use cases where hand...
Creating a custom business report
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Challenge
Creating a custom business report
4 Tasks
15 mins
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Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Preparing for data migration
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Challenge
Preparing for data migration
5 Tasks
25 mins
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U+ Bank, a retail bank, plans to prepare its systems to generate the artifacts and configure the settings that are required to migrate sampled data...
Processing a continuous Data Stream
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Challenge
Processing a continuous Data Stream
6 Tasks
20 mins
Pega Platform -
U+ Comms, a sizable telecommunications company, aims to promptly assist customers who often experience dropped calls. To detect the dropped calls, the...
Sending emails for multiple actions in outbound
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Challenge
Sending emails for multiple actions in outbound
4 Tasks
20 mins
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After their recent success promoting a credit card offer in an email, the marketing department at U+ Bank wants to promote multiple credit card offers...
Release pipeline introduction
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Module
Release pipeline introduction
5 Topics
1 hr 55 mins
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Use DevOps practices such as continuous integration and delivery to quickly move application changes from development through testing to deployment on...
Getting started with Pega Customer Decision Hub Foundation
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Module
Getting started with Pega Customer Decision Hub Foundation
3 Topics
25 mins
Pega Customer Decision Hub '24.1 -
Before you begin learning, familiarize yourself with Pega Academy. Learn about the structure of the learning content, explore the content of the Pega...
Business agility in 1:1 customer engagement overview
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Module
Business agility in 1:1 customer engagement overview
2 Topics
15 mins
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Familiarize yourself with the tools and processes used to manage business changes in the Pega 1:1 Customer Engagement solution. Learn about Pega 1:1...
Configuring error handling for Data Pages
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Challenge
Configuring error handling for Data Pages
4 Tasks
30 mins
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As part of each candidate Case, TGB performs a background check on the applicant. As part of the background check, a SOAP connector is invoked to...
Exploring suggested next best actions in a contact center
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Challenge
Exploring suggested next best actions in a contact center
2 Tasks
10 mins
Pega Customer Service 8.8 -
U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...