Low-Code App Builder Extended

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.

Use Agile Workbench to create and update user stories, bugs, and feedback items, either stored locally or accessed from an external repository. Track...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

InsCorp wants to ensure that customers can cancel service requests at any time. Add the Cancel request process as a case-wide optional action to...

Automate decision-making to reduce processing time and ensure consistency between cases.

When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

Skip processes and entire stages that are not needed for a case.

Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...

Create child cases to model work that different parties perform, that follows different reporting options, that follows different reporting frames...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request case type...

Enforce dependencies using the Wait step. The Wait step allows you to pause and resume case processing when the case meets conditions that you define...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service stage, the customer...

View the relationships between case types and data objects to gain insight into the data model for an application.

Validate user data against business logic to avoid invalid data within applications.

Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...

Design reports to analyze case data and provide insight into processes and workflows.

Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

Learn how to apply defined styles to UI controls and elements to improve application branding and appearance.

The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

Tailor the user experience based on channel and role to allow users to perform their jobs more efficiently.

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.

During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

Mobile app experiences built with Pega Platform™ can be configured for each user role or persona. Learn how to personalize the theme colors of a...

GoGoRoad wants to allow customers to create an assistance request case from their mobile device. Customize the User mobile app channel to design a...

Add users to an application and assign users to roles based on how they interact with a case.

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...