Low-Code App Builder Extended

The Low-Code App Builder mission is designed for individuals who are new to the Pega Platform™ and may aspire to achieve System Architect...

Project team members use the Developer Assistant pane to organize work and Agile Workbench to create, view, and update user stories, bugs, and...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...

Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case. These Actions that...

InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a System Architect configured the Cancel...

Automate decision-making to reduce processing time, ensure consistency between Cases, and allow users to focus on decisions that require human...

When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...

Create child Cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request Case Type...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency. Use the Search duplicate cases...

InsCorp wants to ensure that only one Assistance Request Case is processed for each request. Customers that send assistance requests might have...

Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility. 

Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...

Enforce dependencies using the Wait Step. The Wait Step allows you to pause and resume Case processing when the Case meets Conditions that you define...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service Stage, the customer...

Validate user data against business logic to avoid invalid data within applications. Valid data is required so that the system can process the...

Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...

In some situations, a data reference is insufficient for your business need. Pega Platform™ provides Data Transforms to copy selected data from one...

Stakeholders have requested two features involving Data Transforms. Before a Service Case is resolved, the system must copy the Service total from the...

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...

Explore how you can configure form Views. Learn how to configure form layouts and instructional text.

After a request for roadside assistance is approved, the system creates a Service Case. CSRs need the ability to easily review information associated...

Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Stakeholders have seen growth in the use of the Assistance request application. They want to confirm that, even though Cases are increasing, they are...

In App Studio, Pega Platform™ allows you to calculate the value of a field using a Decision table. Decision tables are a helpful approach when you...

GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...

Add Personas and Channel interfaces to an application and assign users to Personas based on how they interact with a Case.

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.

Throughout the Case Life Cycle of the GoGoRoad application, members of the CSR team must stay in contact with one another. One of the most efficient...