Defining a customer Microjourney

Learn how case types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a case type as a series of steps organized into stages that reflect major milestones in case processing.

Anfänger

Case Management

Pega Express

Constellation

Englisch

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify the elements of a case life cycle: stages, processes, and steps.

Differentiate between a primary stage and alternate stage.

Model the life cycle of a case type.

Üben Sie das Gelernte in der folgenden Challenge:

Designing a Case Life Cycle v5

In den folgenden Missions verfügbar:

Introduction to Pega Platform v6 Case Management Foundation v4

Themen

Pega Express delivery approach

5 Min.

Case Life Cycle

10 Min.

Case Life Cycle design

10 Min.

Multi-step Forms

5 Min.

Draft mode

10 Min.

Modulquiz

10 Min.