Search
Skipping a Process or a Stage
-
Modul
Skipping a Process or a Stage
1 Thema
10 Min.
-
Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Suggested cases
-
Modul
Suggested cases
3 Themen
25 Min.
-
Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.
Suggested knowledge articles
-
Modul
Suggested knowledge articles
3 Themen
20 Min.
-
Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...
The Data Model
-
Modul
The Data Model
4 Themen
50 Min.
-
Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
User guidance
-
Modul
User guidance
2 Themen
15 Min.
-
Guide users through the Case Life Cycle by identifying the current Case Status and adding instructions to enable users to complete assigned Tasks.
Validating data against a pattern
-
Modul
Validating data against a pattern
1 Thema
10 Min.
-
Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Validating data against business logic
-
Modul
Validating data against business logic
1 Thema
15 Min.
-
Validate user data against business logic to avoid invalid data within applications.
Validating data in Dev Studio
-
Modul
Validating data in Dev Studio
1 Thema
20 Min.
-
Extend the configuration of Validate Rules in Dev Studio by applying edit Validate Rules to test data formats, qualifying Validation logic, and using...
Viewing data in memory
-
Modul
Viewing data in memory
3 Themen
20 Min.
-
Pega Platform™ provides the Clipboard tool to display data in memory and enables you to review application data and check for correctness, helping you...
Web services
-
Modul
Web services
1 Thema
15 Min.
-
Learn how to use web services to expose application functionality and how to use Pega API so that your Pega Platform™ application can integrate with...