Search
24.1 Release notes
-
Modul
24.1 Release notes
2 Themen
25 Min.
Pega Platform '24.1 -
This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...
Accessibility foundations
-
Modul
Accessibility foundations
4 Themen
50 Min.
-
Learn about the basic concepts behind accessibility, disability, and the impact of inclusive design.
For Dragon Naturally Speaking users, leverage...
Accessibility in your project plan
-
Modul
Accessibility in your project plan
5 Themen
1 Std. 5 Min.
-
Building an accessible experience involves incorporating accessibility in every phase of your development cycle. Learn how to build accessibility into...
Architecture and design during the Prepare phase
-
Modul
Architecture and design during the Prepare phase
6 Themen
1 Std. 30 Min.
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Best practices for building accessibility into Pega applications
-
Modul
Best practices for building accessibility into Pega applications
5 Themen
1 Std. 15 Min.
-
Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Business case for accessibility
-
Modul
Business case for accessibility
3 Themen
35 Min.
-
Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Configuring chat queues and routing
-
Modul
Configuring chat queues and routing
5 Themen
40 Min.
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
-
Modul
Configuring Digital Messaging Manager
8 Themen
1 Std. 10 Min.
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Defining a customer Microjourney
-
Modul
Defining a customer Microjourney
5 Themen
50 Min.
-
Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
Initiating a call from a messaging interaction
-
Modul
Initiating a call from a messaging interaction
1 Thema
10 Min.
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...