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Case Management Intermediate

Pega Customer Service Case Management Edition

  • Mission

    Pega Customer Service Case Management Edition

    2 Module

    3 Challenges

    1 Std. 30 Min.

    Pega Customer Service 8.7 Für alle Benutzer sichtbar
  • In this mission, you learn how Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in...

Assessing application performance

Configuring application rulesets

Configuring case locking

Configuring flow action post-processing

Configuring parallel processing

Creating a new application ruleset

  • Challenge

    Creating a new application ruleset

    3 Aufgaben

    10 Min.

    Pega Platform 8.5 Für alle Benutzer sichtbar
  • Your manager wants to preserve the initial starting version of the HRApps application before developers begin configuring application functionality...

Creating a new service request

Merging a development branch

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