System Architect

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.

Continue learning about low-code application development using Pega Platform™.

With Dev Studio, developers can extend the application behavior configured in App Studio. Learn how to use Dev Studio to extend the configuration of...

Pega Platform™ generates application code in the background by using the rules that you create. In Dev Studio, you can manage how a rule is created...

In some cases, a data reference is insufficient for your business need. Pega Platform™ provides data transforms to copy selected data from one source...

To ensure that customers are billed for only the services provided, the program manager wants the application to display a list of the services...

Set a passed deadline interval with both urgency adjustments and escalation actions to drive late work to completion.

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Customers initiate Assistance Request cases...

Model approval processing involving a reporting hierarchy to model managerial approvals that are applied consistently to cases.

GoGoRoad stakeholders want to allow Territory Managers to add new vendors as service providers as the service grows. If the vendor is The Automobile...

Pega Platform™ allows you to design complex decision logic by using decision tables. Decision tables are a helpful approach when you must test the...

An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score and loan...

Pega Platform™ allows you to design complex decision logic by using decision trees. Decision trees can evaluate against different test conditions and...

An organization is launching an application that facilitates loan requests. Customers initiate a loan request and enter their credit score, loan...

Model case approvals that require "dotted-line" approval, where an approving party is not part of the user's reporting hierarchy, such as contracts...

As the repair service grows, GoGoRoad stakeholders want to allow Territory Managers to submit new vendors as service providers for approval. If the...

Work groups and work queues allow cross-functional teams of users to work from a shared pool of assignments and improve process efficiency.

In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...

Pega Platform™ provides the Clipboard tool to display data in memory and enables you to review application data and check for correctness, helping you...

Extend the configuration of validate rules in Dev Studio by applying edit validate rules to test data formats, qualifying validation logic, and using...

GoGoRoad customers with Standard coverage provide credit card information during the Submission stage of an Assistance Request case to pay for...

Setting default property values reduces testing time and increases data entry efficiency. Pega Platform™ provides data transforms to automatically set...

The program manager at GoGoRoad wants to ensure proper staffing levels in the call center to avoid service delays. The project manager wants a report...

Optimize the retrieving, refreshing and persistence of data for case processing.

Applications often make extensive use of data that is sourced from a system of record. During case processing, users may need to send updated data...

The program manager for the roadside assistance service wants to provide users with an option to enroll when requesting service rather than...

This module provides an overview of Pega’s UX solutions and their advantages.

Preview your application for mobile phones and tablets to ensure a positive user experience (UX), no matter which device users prefer.

Organize information for end-users for easy navigation through forms.

GoGoRoad stakeholders want the Enter customer information view and Identify Location view to be streamlined to display the relevant information with...

Group fields to improve UI presentation and provide a cleaner, improved user experience (UX).

Based on feedback, GoGoRoad's customers are unable to double-check details before submitting an Assistance Request, leading to confusion and...

Both table layouts and repeating dynamic layouts present list-based content. Repeating dynamic layouts provide a more aesthetic and flexible format.

The GoGoRoad application presents a list of all available service providers in a table. The UI consultant wants you to make the following changes to...

Pega Platform™ applications can be configured to meet localization needs for work in different languages and time zones.

GoGoRoad stakeholders have a requirement to translate the New vendor case type to Spanish.

Use the Localization wizard to localize the New vendor...

Screen monitors provide a visual display of UI, but some users require an accessibility device that presents the UI in another manner. Accessibility...

To ensure compliance with government regulations on accessibility, GoGoRoad wants to assess the user experience (UX) for users with color vision...

Simulate an external data source to test functionality when a data source is not available for use in an application.

During roadside assistance, a service provider performs minor mechanical repairs. Requests for roadside assistance must identify the vehicle so that...

Configure data types based on external data models to simplify integration with external systems.

Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...

Learn about the types of attacks that malicious hackers use to gain unauthorized access to Pega Platform™, and how to configure security policies to...

GogoRoad is experiencing a large number of failed login attempts. Management suspects that the attempts are malicious attacks by an internet bot...

Learn how you can configure role-based access control by using the Access Manager.

GoGoRoad product managers want to restrict access to development on the New Vendor case type so that only approved roles perform updates. Configure...

Pega Platform™ automatically tracks actions performed, such as which operators worked on a case and when. You can enhance this capability by using...

GoGoRoad provides roadside assistance services. For a Roadside assistance case type, a driver selects the payment type — credit card or cash. The...

Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.

As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...

Unit test rules to ensure application configurations behave as expected.

For an Assistance Request case, when users enter the vehicle make, one or more associated models display in the Model drop-down. Intermittently, users...

Create scenario tests to perform testing based on real-world use cases. Scenario tests incorporate multiple rules, testing how these rules work...

GoGoRoad wants to create a standard scenario test to automate testing for the Assistance Request case type. Create an automated test for the Submit...