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Always-On Outbound Customer Engagement
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Misión
Always-On Outbound Customer Engagement
7 Módulos
7 Retos
5 horas 55 minutos
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Learn how easy it is to enable Next-Best-Action decisions for always-on customer engagement using Next-Best-Action Designer. Reduce design time while...
Business Agility in 1:1 Customer Engagement
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Misión
Business Agility in 1:1 Customer Engagement
7 Módulos
5 Retos
5 horas 35 minutos
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This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Cross-Sell on the Web
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Misión
Cross-Sell on the Web
7 Módulos
8 Retos
6 horas 30 minutos
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Learn how easy it is to author Next-Best-Action decisions for your always-on customer brain using Next-Best-Action Designer. Reduce design time while...
Cross-Sell on the Web Extended
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Misión
Cross-Sell on the Web Extended
1 Misión
6 Módulos
8 Retos
13 horas 20 minutos
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The Next-Best-Action strategy framework is shipped with Pega Customer Decision Hub™ and provides the best practice for implementing enterprise-level...
Customer Service Developer
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Misión
Customer Service Developer
3 Misiones
3 Módulos
3 Retos
22 horas
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In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...
Customer Service Low-Code Developer
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Misión
Customer Service Low-Code Developer
5 Misiones
7 Módulos
6 Retos
1 day 15 horas 42 minutos
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Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
User Experience (UX) Design
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Misión
User Experience (UX) Design
5 Módulos
1 Reto
3 horas 2 minutos
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The User Experience (UX) Design mission is an advanced mission for Pega certified senior system architects (PCSSA) who are ready to take on the Pega...
Email Bots for Pega Customer Service
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Misión
Email Bots for Pega Customer Service
4 Módulos
3 Retos
2 horas 35 minutos
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Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Call
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Misión
Pega Call
6 Módulos
2 horas 15 minutos
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Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...
Pega Customer Decision Hub Foundation
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Misión
Pega Customer Decision Hub Foundation
5 Módulos
7 Retos
4 horas 30 minutos
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Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...