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PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Misión

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Retos

    1 h 30 minutos

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    24.1 Release notes

    • Módulo

      24.1 Release notes

      2 Temas

      25 minutos

      Pega Platform '24.1 Visible to: All users
    • This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

    Architecture and design during the Prepare phase

    • Módulo

      Architecture and design during the Prepare phase

      6 Temas

      1 h 30 minutos

      Visible to: All users
    • Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...

    Pega Express overview for Business Architects

    Pega positioning for Business Architects

    Pega tools that support Scrum for Business Architects

    Business conditions

    • Módulo

      Business conditions

      2 Temas

      20 minutos

      Visible to: All users
    • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

    Defining a customer Microjourney

    Low-code defined

    Digital messaging

    • Módulo

      Digital messaging

      3 Temas

      25 minutos

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

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